Support Options
This page is part of MariaDB's Documentation.
The parent of this page is: Features and Concepts
Topics on this page:
Overview
MariaDB SkySQL is operated by a team of site reliability engineers (SREs) and MariaDB-certified database administrators (SkyDBAs) – and supported by MariaDB engineers themselves.
Available Support Options
Foundation Tier services include Standard Support (full technical support during business hours).
Power Tier customers choose between Enterprise and Platinum support plans optimized to meet the needs of mission-critical deployments requiring 24x7 support and higher SLAs.
The Enterprise and Platinum Support Plans are priced as a percentage of SkySQL usage and are available to Power Tier customers. SkyDBA is an additional option available to customers with Enterprise or Platinum Support Plans.
Support Feature | Standard Support Plan | Enterprise Support Plan | Platinum Support Plan |
|---|---|---|---|
Availability | Foundation Tier | Power Tier choice | Power Tier choice |
Named Technical Support Contacts | 3 | 10 | Unlimited |
MariaDB-Certified Database Support Engineers | Yes | Yes | Yes |
Problem Resolution Support | Yes | Yes | Yes |
MariaDB Engineering Support | Yes | Yes | Yes |
Response Time |
|
|
|
Active Monitoring | Yes | Yes | Yes |
Consultative Support | No | No | Yes |
No | Yes | Yes | |
Real-Time Chat | No | Yes, with SkyDBA Add-on Option | Yes |
P1 Voice Support (callback as requested) | No | No | Yes |
Assigned Customer Success Manager | No | No | Yes |
A definitive description of MariaDB SkySQL support can be found in the MariaDB SkySQL Support Policy.
Contact Us
If you are new to SkySQL and have questions, please contact us about MariaDB SkySQL.
If you have a SkySQL account and need assistance, please visit the Customer Support Portal and create a new support case.