SkyDBA

MariaDB SkySQL is operated by a team of MariaDB site reliability engineers (SREs) and backed by the engineering expertise of MariaDB. All services on SkySQL come with the Standard Support Plan which includes monitoring, operation of nightly automated backups, and technical support. In addition, Enterprise and Platinum Support Plans are available for mission-critical deployments requiring 24×7 support (S1 issues) and higher support SLAs.

SkyDBA is an additional level of support available to customers with either Enterprise or Platinum Support Plans.

SkyDBAs extend the capabilities of your in-house DBAs with the backing from a global team of expert MariaDB DBAs, available 24/7 for the most severe (S1) issues. MariaDB's SkyDBAs manage your MariaDB SkySQL databases both proactively and reactively so you can focus on your core business.

From day-to-day operational help to consultative support and planning for the future, SkyDBAs provide you with the security that comes from knowing your critical systems are being monitored by trusted experts who detect issues and respond quickly to fix them.

A MariaDB SkyDBA subscription, available for purchase with Enterprise and Platinum Support Plans, provides remote login support as well as the following services. The SkyDBA team will log in to your environment and do the work for you.

SkyDBA Features

Included with SkyDBA Subscription:

SkyDBA Feature

Enterprise Support Plan

Platinum Support Plan

Daily Database Management Tasks

Yes

Yes

Scaling up/down Replicas

Yes

Yes

Migration Guidance

Yes

Yes

Optimization of Custom Configurations in SkySQL

Yes

Yes

Real time chat

Yes

Yes

Senior Certified MariaDB DBA's

Yes

Yes

Proactive Monitoring and Incident Response

Yes

Yes

Extended Troubleshooting/Analysis

Yes

Yes

Tailored Backup/Restore Strategies

Yes

Yes

Data Recovery Assistance and Validation

Yes

Yes

Real Time Growth Guidance

Yes

Yes

Customer Success Manager

Yes

Yes

Monthly Security Audits

No

Yes

Quarterly Business Review

No

Yes

S1 Telephone Support (Callback as requested)

No

Yes

Personalized Service

MariaDB's SkyDBAs provide strategic guidance specific to your unique deployments – things like performance tuning, High Availability (HA), best practice recommendations, and code review. SkyDBA services include an onboarding call to begin our initial assessment of your database servers, including gathering information about the architecture, operating systems, database server versions, backup schedules, and so on.

Monitoring software will be updated in your environment to alert you and the SkyDBA team of issues. Alerts such as server availability and replication health will be configured to automatically open issues in the Customer Support Portal (linked from the SkySQL portal) and trigger proactive responses from the SkyDBA team.

Learn More

Our MariaDB certified SkyDBAs have deep experience keeping critical enterprise databases available and performing optimally. Contact us to learn more about MariaDB SkyDBA services.

If you are new to SkySQL and have questions about SkyDBA, please contact us.

SkySQL customers can create a new support case to find out more about SkyDBA.