Support Options

Overview

MariaDB SkySQL is operated by a team of site reliability engineers (SREs) and MariaDB-certified database administrators (SkyDBAs) – and supported by MariaDB engineers themselves.

Available Support Options

Foundation Tier services include Standard Support (full technical support during business hours).

Power Tier customers choose between Enterprise and Platinum support plans optimized to meet the needs of mission-critical deployments requiring 24x7 support and higher SLAs.

The Enterprise and Platinum Support Plans are priced as a percentage of SkySQL usage and are available to Power Tier customers. SkyDBA is an additional option available to customers with Enterprise or Platinum Support Plans.

Support Feature

Standard Support Plan

Enterprise Support Plan

Platinum Support Plan

Availability

Foundation Tier

Power Tier choice

Power Tier choice

Named Technical Support Contacts

3

10

Unlimited

MariaDB-Certified Database Support Engineers

Yes

Yes

Yes

Problem Resolution Support

Yes

Yes

Yes

MariaDB Engineering Support

Yes

Yes

Yes

Response Time

  • P3, 4 hours (24x5)

  • P4, 8 hours (24x5)

  • P1, 30 minutes (24x7)

  • P2, 2 hours (24x5)

  • P3, 4 hours (24x5)

  • P4, 8 hours (24x5)

  • P1, 30 minutes (24x7)

  • P2, 2 hours (24x5)

  • P3, 4 hours (24x5)

  • P4, 8 hours (24x5)

Active Monitoring

Yes

Yes

Yes

Consultative Support

No

No

Yes

SkyDBA

No

Optional

Optional

Real-Time Chat

No

No

Yes

P1 Voice Support (callback as requested)

No

No

Yes

Assigned Customer Success Manager

No

No

Yes

Contact Us

If you are new to SkySQL and have questions, please contact us about MariaDB SkySQL.

If you have a SkySQL account and need assistance, please visit the Customer Support Portal and create a new support case.