MariaDB SkySQL is operated by a team of site reliability engineers (SREs) and MariaDB-certified database administrators (SkyDBAs) – and supported by MariaDB engineers themselves. For additional information, see "Support Options".
How to Request Support
If you are new to SkySQL and have questions, please contact us about MariaDB SkySQL.
If you have a SkySQL account and need assistance, please visit the Customer Support Portal and create a new support case.
Create a Support Case
Log in to SkySQL Customer Support Portal
From the Customer Support Portal main menu (left navigation), click on "Cases" > "Create Case".
Click on "Create a Case - SkySQL" in the "Support" list.
Enter the relevant information into the form.
Enter a short description of your question or problem.
Enter additional information about your question or problem. Try to include as much pertinent detail as possible.
Is the database running?"Yes" you can access the service and performance is not impacted."Degraded" you can access the service but performance is impacted."No" you cannot access the service.
Choose the category that best describes the question or problem from the drop-down list.
Choose the affected database service from the drop-down list.
EnvironmentChoose the environment that best describes the affected database service from the drop-down list.
Choose the subcategory that best describes the question or problem from the drop-down list.
Use this button to add screenshots, client logs, scripts, or output that may provide extra context or detail for the question or problem.
When done, click on the "Submit" button.
The new support case will be created. An email will be sent to you with the case details and a link to the support case.