Support

MariaDB SkySQL is operated by a team of site reliability engineers (SREs) and MariaDB-certified database administrators (SkyDBAs) – and supported by MariaDB engineers themselves. For additional information, see "Support Options".

How to Request Support

If you are new to SkySQL and have questions, please contact us about MariaDB SkySQL.

If you have a SkySQL account and need assistance, please visit the Customer Support Portal and create a new support case.

Create a Support Case

  1. Log in to SkySQL Customer Support Portal

  2. From the Customer Support Portal main menu (left navigation), click on "Cases" > "Create Case".

  3. Click on "Create a Case - SkySQL" in the "Support" list.

  4. Enter the relevant information into the form.

    Field Name

    Description

    Summary (required)

    Enter a short description of your question or problem.

    Description

    Enter additional information about your question or problem. Try to include as much pertinent detail as possible.

    Is the database running?

    "Yes" you can access the service and performance is not impacted.
    "Degraded" you can access the service but performance is impacted.
    "No" you cannot access the service.

    Category

    Choose the category that best describes the question or problem from the drop-down list.

    Asset

    Choose the affected database service from the drop-down list.

    Environment

    Choose the environment that best describes the affected database service from the drop-down list.

    Subcategory

    Choose the subcategory that best describes the question or problem from the drop-down list.

    Add Attachments

    Use this button to add screenshots, client logs, scripts, or output that may provide extra context or detail for the question or problem.

  5. When done, click on the "Submit" button.

The new support case will be created. An email will be sent to you with the case details and a link to the support case.

View a Support Case

To view an existing support case:

  1. Log in to SkySQL Customer Support Portal

  2. From the Customer Support Portal main menu (left navigation), click on "Cases" > "All Cases".

  3. Click on the particular case to see more details and manage the case.