Contact Support

Overview

Support cases are managed through the SkySQL Customer Support Portal, which is accessible to all registered users.

Users unable to reach the Customer Support Portal may seek account assistance by contacting us.

Available Support

Standard support is included with Foundation Tier services.

Power Tier customers choose from premium levels of support, optionally with SkyDBA proactive and reactive assistance.

For additional information, see "Support Options".

Operational Tasks

While most SkySQL service management is self-service, certain MariaDB SkySQL operations are managed by support case: