SkySQL Support

MariaDB SkySQL is operated by a team of site reliability engineers (SREs) and MariaDB-certified database administrators (SkyDBAs) – and supported by MariaDB engineers themselves.

If you are new to SkySQL and have questions, please contact us:

If you have a SkySQL account and need assistance, please visit the Customer Support Portal, and create a new support case:

Available Support Options

SkySQL database instance pricing includes the Standard Support Plan (full technical support during business hours). In addition, Enterprise and Platinum Support Plans are available for mission-critical deployments requiring 24×7 support and higher SLAs. The Enterprise and Platinum Support Plans are priced as a percentage of SkySQL usage. SkyDBA is an additional option available to customers with Enterprise or Platinum Support Plans.

Support Feature

Standard Support Plan

Enterprise Support Plan

Platinum Support Plan

Included with instance pricing

Yes

No

No

Named technical support contacts

3

10

Unlimited

MariaDB-certified database support engineers

Yes

Yes

Yes

MariaDB engineering support

Yes

Yes

Yes

Hours

24x5

24x7

24x7

Response time

24 hours

  • S1, 30 minutes

  • S2, 2 hours

  • S3, 4 hours

  • S4, 8 hours

  • S1, 30 minutes

  • S2, 2 hours

  • S3, 4 hours

  • S4, 8 hours

Active monitoring

Yes

Yes

Yes

Consultative support

No

Yes

Yes

SkyDBA

No

Optional

Optional

Real-time chat

No

Requires SkyDBA

Yes

S1 telephone support (callback)

No

No

Yes

Assigned customer success manager

No

No

Yes

If you have questions, please contact us.

SkySQL Customer Support Portal