SkyDBA
This page is part of MariaDB's Documentation.
The parent of this page is: Support Options
Topics on this page:
Overview
MariaDB SkySQL is operated by a team of MariaDB site reliability engineers (SREs) and backed by the engineering expertise of MariaDB. Foundation Tier services come with the Standard Support Plan which includes monitoring, operation of nightly automated backups, and technical support. Power Tier customers choose between Enterprise and Platinum Support Plans, optimized for mission-critical deployments requiring 24×7 support (P1 issues) and higher support SLAs.
SkyDBA is an additional level of support available to customers with either Enterprise or Platinum Support Plans.
SkyDBAs extend the capabilities of your in-house DBAs with the backing from a global team of expert MariaDB DBAs, available 24/7 for the most severe (P1) issues. MariaDB's SkyDBAs can manage your MariaDB SkySQL databases both proactively and reactively so you can focus on your core business.
From day-to-day operational help to consultative support and planning for the future, SkyDBAs provide you with the security that comes from knowing your critical systems are being monitored by trusted experts who detect issues and respond quickly to fix them.
Remote Log In Support
A MariaDB SkyDBA subscription, available for purchase with Enterprise and Platinum Support Plans, provides remote login support as well as the following services. The SkyDBA team will log in to your environment and do the work for you.
SkyDBA Features
Included with SkyDBA Subscription:
SkyDBA Feature | Enterprise Support Plan | Platinum Support Plan |
|---|---|---|
Daily Database Management Tasks | Yes | Yes |
Scaling up/down Replicas | Yes | Yes |
Migration Methodology and Advice | Yes | Yes |
Optimization of Custom Configurations in SkySQL | Yes | Yes |
Real-Time Chat | Yes | Yes |
Senior Certified MariaDB DBA's | Yes | Yes |
Extended Troubleshooting/Analysis | Yes | Yes |
Tailored Backup/Restore Strategies | Yes | Yes |
Data Recovery Assistance and Validation | Yes | Yes |
Real Time Growth Advisement | Yes | Yes |
Customer Success Manager | Yes | Yes |
Proactive Monitoring and Incident Response | No | Yes |
Quarterly Security Audits | No | Yes |
Quarterly Business Review | No | Yes |
P1 Telephone Support (Callback as requested) | No | Yes |
A definitive description of the SkyDBA Add-on Option can be found in the MariaDB SkySQL Support Policy.
Personalized Service
MariaDB's SkyDBAs provide strategic guidance specific to your unique deployments – things like performance tuning, High Availability (HA), best practice recommendations, and code review. SkyDBA services include an onboarding call to begin our initial assessment of your database servers, including gathering information about the architecture, operating systems, database server versions, backup schedules, and so on.
Monitoring software will be updated in your environment to alert you and the SkyDBA team of issues. Alerts such as server availability and replication health will be configured to automatically open issues in the Customer Support Portal (linked from the SkySQL portal).
Learn More
Our MariaDB certified SkyDBAs have deep experience keeping critical enterprise databases available and performing optimally. Contact us to learn more about MariaDB SkyDBA services.
If you are new to SkySQL and have questions about SkyDBA, please contact us.
SkySQL customers can create a new support case to find out more about SkyDBA.