Use Case
MariaDB for ServiceNow Self-Hosted Deployments
When sensitive data demands that you self-host ServiceNow, doesn’t it make sense to choose the same database that ServiceNow uses for its own organization?
MariaDB: The backbone of ServiceNow’s cloud infrastructure
MariaDB continually implements new features to satisfy the particular needs of ServiceNow and its customers, giving your self-hosted ServiceNow deployment the same reliability and availability as ServiceNow’s renowned cloud offering.
How MariaDB benefits self-hosted ServiceNow
MariaDB Enterprise Server is a hardened, secure version of Community Server, built for mission-critical deployments with close attention to ServiceNow’s application and usage patterns.
High performance and stability
Enterprise Server is tested at scale for heavy production workloads. ServiceNow itself processes over 85 billion queries per hour on MariaDB.
Automatic failover
Replication and clustering provide high availability, while the MaxScale advanced database proxy enables automatic failover to minimize downtime and data loss.
Security and compliance
MariaDB is engineered for data security and privacy, with encryption and key management for PCI compliance and pseudonymization (data masking) for GDPR compliance.
More than just a T-shirt size
If you outgrow your ServiceNow package size, you can tune your databases, or have MariaDB tune them for you, to fit your needs.
MariaDB expert support
Support engineers know ServiceNow and how it works with MariaDB. Consulting, DBA services and migration assistance are also available.
Example topology
Many customers run MariaDB Enterprise Server for performance and reliability in on-premises ServiceNow deployments, with MaxScale at the center.
Read/write splitting
The MaxScale intelligent proxy routes writes to the primary database and load balances reads across secondary databases to scale read performance.
High availability and disaster recovery
Automated failover with no ServiceNow restarts, plus multi-master clustering, semi-synchronous replication, active standby databases and non-blocking backups.
Recommended resources
Compliance
Self-hosting for compliance
Regulated industries such as federal agencies keep ServiceNow data on premises and meet PCI, HIPAA, SOX and GDPR requirements with MariaDB security features.
Get started
Start building with MariaDB
One real-time database platform you can trust, for everything you run today and everything you build next.
Frequently asked questions
Engineering support, included with MariaDB Enterprise Server, gives proactive guidance on your deployment. Remote DBA and Enterprise Architect services add 30-minute S1 response and architecture reviews.
Yes. Enterprise Server supports PCI, HIPAA, SOX and GDPR with data masking, encryption at rest and in motion, RBAC, pluggable authentication and an auditing plugin that tracks all database events.
Automated failover avoids ServiceNow restarts and keeps topology changes transparent to applications. Options include multi-master clustering, semi-synchronous replication, active standby databases and non-blocking backups.