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Helsinki, Finland and London, England – 17 June, 2015 – MariaDB® Corporation, an industry leader in high performance, open source database solutions for SaaS and the cloud, today announced its latest customer, Finnish call centre software provider, LeadDesk. With over four million calls and 100,000 orders handled each week on its platform, LeadDesk has become one of Europe’s leading providers of contact centre technology.
Each week 5,000 agents, spread across more than 10 countries, make over four million calls on LeadDesk’s platform. Currently, LeadDesk manages over 1,500 databases of internal and external data, a figure growing at 10 to 15 databases per week. LeadDesk needed its cloud-based infrastructure to scale quickly to keep up with the demands of its customers, such as Manpower Group and Intrum Justitia.
LeadDesk’s IT infrastructure, built on the LAMP technology stack, was under pressure and could not match the data growth LeadDesk was experiencing. The company could not afford any latency greater than ten milliseconds for its customers or any unplanned downtime. LeadDesk looked for a solution to increase performance of their multi-tenant database environment, without requiring complex changes to the application.
After looking at competing products, LeadDesk chose MariaDB MaxScale. MariaDB offered the following capabilities to solve LeadDesk’s challenges:
Olli Nokso-Koivisto, Chief Executive Officer at LeadDesk said: “We have a rapidly expanding business that needs to securely handle vast amounts of data in a fast moving technological and regulatory environment. MariaDB’s solution, support and services enable us to stay focused on our core business. With MariaDB MaxScale, there is no technical limit for scalability through sharding, and we were able to deploy quickly without having to modify our applications. MariaDB is the best in town for cloud database solutions and this is why we chose MaxScale over others.”
He added: “MariaDB MaxScale freed us from the growing pains we were experiencing with the performance limitations of MySQL databases and applications. We plan to grow our relationship with MariaDB in the near future.”
Patrik Sallner, Chief Executive Officer at MariaDB commented, “LeadDesk and MariaDB are both focused on growing their business. However customer service will suffer unless the technology scales demand. We are proud LeadDesk chose to use MariaDB MaxScale to grow its business. We are excited by the work we have done with LeadDesk and look forward to a promising partnership in the future.”
MariaDB Corporation is a recognized leader in open source database solutions for SaaS, cloud and on-premise applications that require high availability, scalability and performance. MariaDB is built by the founder and core engineering team behind MySQL. MariaDB is the new “M” in LAMP, having displaced MySQL as the default database in the Red Hat and SUSE Linux distributions, and has been selected as the database of choice by Rackspace and Pivotal Cloud Foundry for their customers. MariaDB has over 2 million users globally and 500 customers in over 35 countries, including global brands such as Facebook, HP, Wikipedia, Deutsche Telekom, Virgin Mobile and Booking.com. For more information, visit mariadb.com.
LeadDesk is the rapid growth Finnish company that makes Europe’s #1 contact centre software. The service is used by 5,000 agents in more than 10 countries to make over 4 million calls per week. LeadDesk customers cover diverse industry verticals, including finance, media, healthcare, publishing and energy. LeadDesk Software for agents and admins is augmented by the integrated LeadApps ecosystem, low cost operator services, low cost contacts lists services, developer API, CRM system integration, and advanced multi-site monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. www.leaddesk.com