Do you have questions about using MariaDB for self-hosted ServiceNow deployments? Here are answers to the most common questions we receive. Not seeing the answer you need? Let us know how we can help.
Q: How can I make sure my MariaDB + ServiceNow architecture is fully optimized?
A: MariaDB engineering support, included with your MariaDB Platform subscription, provides proactive, consultative guidance on questions specific to your deployment. We also offer Remote DBA subscriptions and Enterprise Architect services to help protect the significant investment you’ve made in ServiceNow. Remote DBAs ensure your database performs at its peak – providing 30-minute response to S1 issues, as well as regular administration, recovery assistance, query optimization, periodic upgrades, audits and architecture reviews to ensure your database always meets your applications’ needs.
Q: I work in federal government, and we’re concerned about regulatory compliance with ServiceNow in the cloud (data sovereignty regulations, PII protection, etc.). How does self-hosting ServiceNow with MariaDB help with compliance?
A: MariaDB Platform provides the features needed to comply with PCI, HIPAA, SOX, GDPR and other regulations: encrypted buffers, data obfuscation, dynamic data masking, encryption of data at rest and in motion, pluggable authentication and role-based access control (RBAC), an auditing plugin that can track all database events, and more. Learn more about advanced data security with MariaDB.
Q: My org needs very high availability, along with a solid disaster recovery plan, but we’re not sure how to achieve that with ServiceNow on premises.
A: With MariaDB Platform, you a broad set of enterprise-grade tools for mission-critical applications. One of the most important for HA and DR is automated failover (no ServiceNow service restarts and no service interruptions). MariaDB Platform hides all topology changes from applications, meaning developers don’t have to write code to handle database or server failures. Additionally, you have options for multi-master clustering, semi-synchronous replication, active standby databases, non-blocking backups and more. Get more details on high availability and disaster recovery features.
Q: How does scaling up and down work with MariaDB as the database for ServiceNow?
A: MariaDB Platform supports replication and clustering, as well as distributed SQL. As your enterprise needs grow beyond replication or clustering, you can use distributed SQL to scale out to execute millions of transactions per second – without sacrificing latency or standard SQL. Read more about scalability.